FirstEnergy Services pays all charges related to the procurement of materials according to the terms and conditions of their Purchase Orders. Most FirstEnergy Services Purchase Orders are issued with 3rd Party freight terms and instructions for shipping.

It is our policy to deny all freight charges submitted against Purchase Orders issued with collect freight terms.

FirstEnergy Services values their vendor relationships and recognizes that mistakes and oversights are made from time to time. If you believe your freight charges were denied in error, please proceed below for instructions on submitting a dispute.

• A purchase order was issued with freight terms prepay and add
• A purchase order was issued with freight terms that conflict with a contract or quote

• A purchase order was issued after the material shipped
• A purchase order was never issued

• A purchase order was issued with collect freight terms and the material was mistakenly shipped prepaid

• In the subject line enter the FirstEnergy Services purchase order
• (This is an 8-digit number starting with 45 or 47. It may lead with double zero "00")
• Send as an attachment, an image of your invoice
• Send as an attachment, an image of the original carrier invoice
• A written explanation of the reason for the dispute